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What to say at the appointments you dread
Short scripts for appointments in Germany, in simple German with translations. Each one has your lines, 2 or 3 things they might answer, and what to say back. Read one before you go, or open it on your phone at the counter.
I write these with AI and read each one before it goes up. They're a language aid, not legal or medical advice.
Offices and paperwork
5 scripts
- Sachbearbeiterin im Bürgeramt · A2Registering your address (Anmeldung)I just moved to Germany and have an appointment at the Bürgeramt to register my address (Anmeldung). I do not know what they will ask me, or whether I have every document they need, like the landlord confirmation (Wohnungsgeberbestätigung).Read the script
- Sachbearbeiter in der Ausländerbehörde · B1Renewing your residence permit (Aufenthaltserlaubnis)I have an appointment at the immigration office (Ausländerbehörde) to extend my residence permit. I brought my passport, my work contract, proof of health insurance and my registration certificate.Read the script
- Sachbearbeiter in der Führerscheinstelle · B1Exchanging your driving licence (Führerschein umschreiben)I am at the driving licence office (Führerscheinstelle) to exchange my foreign licence for a German one. I do not know whether I have to take a test.Read the script
- Kita-Leiterin · A2First meeting at the KitaI am visiting a daycare (Kita) with a place for my two-year-old. I want to ask about the hours, the settling-in period (Eingewöhnung), the cost and what she needs to bring.Read the script
- Sachbearbeiterin im Jobcenter · B1First appointment at the JobcenterI have my first appointment at the Jobcenter after losing my job. I want to understand what I am entitled to and which documents they still need from me.Read the script
Doctors and health
5 scripts
- Mitarbeiterin der Krankenkasse · B1Calling your health insurance (Krankenkasse)I am calling my health insurance (Krankenkasse) about a bill I do not understand and about adding my partner to my insurance.Read the script
- Apothekerin · A2At the pharmacy (Apotheke)I am at the pharmacy with a prescription, and I also want something for a cough. I want to know how to take it and whether I pay anything on top.Read the script
- Hausärztin · A2First visit to a GP (Hausarzt)It is my first visit to a family doctor (Hausarzt) in Germany. I have had a sore throat and a fever for three days and I need a sick note for my employer.Read the script
- Pfleger in der Notaufnahme · B1At the emergency room (Notaufnahme)I am at the emergency room (Notaufnahme) with bad stomach pain that started this afternoon. They will ask about allergies, medication and my insurance.Read the script
- Zahnärztin · A2At the dentist (Zahnarzt)One of my back teeth has hurt for a week, especially with cold drinks. I am at the dentist and I want to know what the treatment costs before it starts.Read the script
Housing
4 scripts
- Vermieterin · B1Reporting a problem to your landlord (Vermieter)The heating in my flat has not worked properly for two weeks and there is damp in the bathroom. I am calling my landlord to have it repaired.Read the script
- Vermieterin · B1Questions before signing the lease (Mietvertrag)I have been offered the flat and the lease (Mietvertrag) is in front of me. Before I sign I want to check the notice period, the deposit and the clause about renovation.Read the script
- Hausverwalterin · B1Questioning your utility bill (Nebenkostenabrechnung)My annual utility statement (Nebenkostenabrechnung) asks for 800 euros more than I expected. I am calling the property manager to have the figures explained.Read the script
- Vermieter · A2Apartment viewing (Wohnungsbesichtigung)I am viewing an apartment (Wohnungsbesichtigung) with the landlord. I want to ask about the rent, extra costs (Nebenkosten), the deposit and when I could move in.Read the script
Money and contracts
3 scripts
- Steuerberater · A2First meeting with a tax advisor (Steuerberater)I have my first appointment with a tax advisor (Steuerberater) about my freelance income. I have been self-employed since last year and I have never filed here.Read the script
- Bankberater · A2Opening a bank account (Girokonto)I am at a bank branch to open a current account (Girokonto). I have my passport with me, and I need the account for my salary.Read the script
- Kundenberater beim Mobilfunkanbieter · B1Cancelling a phone contract (Handyvertrag kündigen)I am calling my mobile provider to cancel my contract (Handyvertrag kündigen). They will try to keep me with a better offer, and I want written confirmation either way.Read the script
Work
2 scripts
- Vorgesetzte · A2Calling in sick at work (Krankmeldung)I woke up ill and I am calling my manager before the working day starts. I will see a doctor today and I do not know yet how long I will be out.Read the script
- Personalerin · B1Job interview (Vorstellungsgespräch)I have a job interview (Vorstellungsgespräch) in German. They will ask me to introduce myself, why I applied, and what I did in my last job.Read the script
Everyday
6 scripts
- Kassiererin · A1At the supermarket checkoutI am at the supermarket checkout. They will ask about a loyalty card, bags and how I am paying, and I am also returning bottles (Pfand).Read the script
- Kellner · A1Ordering food and paying at a restaurantI am eating out with a friend. I want to order food and a drink, ask whether a dish has meat in it, and then pay.Read the script
- Friseurin · A2At the hairdresser (Friseur)I am at the hairdresser and I want a trim, not a big change: shorter at the sides, the length on top. Last time I said yes to everything and left unhappy.Read the script
- Verkäuferin · A2Returning a faulty item (Reklamation)The headphones I bought three weeks ago stopped working on one side. I am back in the shop and I want my money back, not a replacement.Read the script
- Arzthelferin am Telefon · A1Booking a doctor's appointment by phoneI am calling a doctor's practice to book an appointment. I am a new patient, and mornings suit me better than afternoons.Read the script
- Praxismitarbeiterin am Telefon · A2Cancelling or moving an appointmentI cannot make my appointment tomorrow morning. I am calling to move it, and I want to avoid the cancellation fee.Read the script
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